The Hotel & Restaurant Times invited Mags to write an article recently.
As a sector, tourism and hospitality is being served a consistent challenge. The challenge is to keep the customers coming back and the cash flow flowing.
In the mix of all this you have other challenges:
- changing goalposts in line with government guidelines
- reminding staff of the touch points throughout customer interaction
- the Brexit battle
- new marketing influencing factors
- the lack of staff and staff retention
The sector is a resilient one and demands resilience and skill from those who work within it…..
You can read Mags’ article in the September / October edition of the Hotel & Restaurant Times, pages 28-30. Why not take some time with a nice cuppa and flick through the jam packed edition? Always a good read.